Privacy Policy

Scope and where your data lives

This policy covers RoundZero, operated by Globots IT Solutions Private Limited. We aim to align with India’s DPDP Act and with GDPR-style rights for users it applies to.

Your account data, transcripts, and reports are stored in MongoDB Atlas in the AWS Mumbai region (ap-south-1). Audio recordings are stored in AWS S3 in the same region, encrypted at rest and reachable only through short-lived signed links.

What we collect

• Account: your email, optional display name, and authentication details (password hash or Google sign-in).
• Session content: your spoken answers (audio), the transcript of the session, and the resume / job description you provide for context.
• Reports: the analysis and scores we generate from your session.
• Technical interviews only: screen and webcam frames you choose to share — these are summarised by the interviewer in the moment and are not stored as raw video.
• Payment: handled by our payment provider, Cashfree; we receive a confirmation and never store your full card number.
• Usage: basic device and product-usage analytics so we can keep the service working and improve it.

How we use your data

We do not sell your personal data.

• To run your interview and generate your report.
• To show your history, streaks, and progress over time.
• To provide support and to detect fraud and trial abuse.
• To keep the service secure and to improve it.

AI processing and the providers we use

Running a voice interview and generating a report involves a few specialist providers. Each only receives what it needs for its task:

• ElevenLabs — runs the real-time voice interview (speech-to-text, the interviewer model, and the voice you hear). For users in India this runs on ElevenLabs’ India data-residency endpoint.
• OpenRouter — routes the text of your session to the language model that writes your report.
• Amazon Web Services — hosting, encrypted storage (S3), the database, verification / notification email (SES), and operational logs and metrics (CloudWatch), all in the Mumbai region.
• Cashfree — processes your payments.

Voice, and what we do not do

We record your voice so we can transcribe and analyse your answers. We do not build voiceprints or other biometric identifiers, we do not run facial recognition on webcam frames, and we do not use your voice to identify you anywhere else.

Benchmark contribution (opt-in)

Our reports compare you against "strong candidates". You can choose to let your anonymised session data help improve those benchmarks. This is a separate, explicit opt-in at signup — it is off unless you turn it on, you can change it at any time, and declining does not limit your use of RoundZero.

How long we keep it

We keep your account, sessions, transcripts, and reports while your account is open so your history is available to you. You can delete your whole account at any time from the Your Data page, and you can ask us to remove an individual session or your resume.

When you delete your account, we begin a 30-day grace period during which you can change your mind. After that, a daily clean-up job permanently purges your data from every store — your audio recordings, transcripts, reports, and uploaded files — and keeps only a minimal tombstone to honour the deletion and prevent trial re-abuse.

Your rights and choices

To exercise a right that is not self-service, email support@theroundzero.com. If DPDP or GDPR applies to you, you also have the right to complain to your data-protection authority.

• Access and export your data (a self-service export is available in the product).
• Correct your account details.
• Delete your entire account at any time from the Your Data page; to remove an individual session or your resume, contact us and we will delete it.
• Withdraw benchmark-contribution consent at any time.

Security

We use encryption in transit (TLS) and at rest (KMS-encrypted storage), signed-link-only access to audio, scoped access controls, and logging that redacts sensitive fields. No system is perfectly secure, but we work to protect your data and to limit who can reach it.

International transfers

Your core data — your account, transcripts, reports, and audio — is stored in India (AWS Mumbai). The main processing that happens outside India is the report-writing step: the text of your session is sent to a language model through OpenRouter (United States). Voice processing for users in India runs on ElevenLabs’ India residency endpoint, and payments are processed by Cashfree in India. Any transfer outside India is only for the task described and under the provider’s own commitments.

Cookies and tracking

We use cookies and similar storage that are needed to sign you in and run the product, plus limited first-party-style analytics. We do not run third-party advertising trackers.

Children

RoundZero is for people aged 18 and over. We do not knowingly collect data from children.

Changes to this policy

We may update this policy. If a change is material, we will tell you in the product or by email before it takes effect.

Contact

Privacy questions or requests: support@theroundzero.com. Our grievance officer for DPDP matters is Harish Seth (support@theroundzero.com).